Answer. Managed Services provides a fixed cost factor to IT expenses. You are charged by device not by hours that vary. This also allows for more preventive care of your network and hardware as opposed to fixing it when it breaks. We prefer to be fire preventers, not fire fighters. It's far less expensive to prevent a fire than deal with the aftermath of having one. This is very applicable to IT and loss of data and production.

Answer. Cloud Services refers to servers, storage or application that reside in a remote location and are accessed by users through the Internet. There are other types of cloud services but this is the most common. Most people use Cloud Services everyday and don't realize it. If you use Dropbox, Apple Cloud, Google Photo Storage, OneDrive, Office365.com; then your using Cloud based services everyday.

Answer. BDR stands for "Backup and Disaster Recovery". Something every business should have. Backup should consist of on-site and off-site copies that are tested regularly. Disaster Recovery refers to having a plan for various types of threats, environmental or cyber, to deal with the recovery of data and/or services to keep the company running and protected.

Answer. Managed Services includes many things you pay for separately from just paying for IT hourly service. We include Enterprise level Anti-Virus and Anti-Malware software, Performance Optimization, Maintenance, Software Patching and Hardware monitoring. These are all proactive services designed to prevent failures rather than fix them after they break. Some of these like Anti-Virus, many are paying retail costs instead of getting business pricing and inclusion of more comprehensive protection available through Managed Services.